As you saw in the video, Campus Leaders will be ready and waiting to greet the students as their coach arrives at the centre. Check-in is only available after 4pm, so you should have a waiting area, social space or games prepared for early arriving groups. The expected process for all arriving groups is as follows: 

Stage 1: Students greeted at coach drop-off point

Stage 2: Students escorted to a luggage storage area

Stage 3: Students are shown the nearest toilets, and given 10 minutes to rest in the waiting area

Stage 4: Students are given a guided tour of the campus

Stage 5: Students are allocated their room keys and ID badges, and given a short briefing on key usage and basic rules

Stage 5: Students collect their packed meals (from 6pm onwards*) and luggage

Stage 6: Students get access to their rooms and begin their free evening time

*Packed meals are available from 6pm, so students who arrive earlier will check-in to their rooms first, then collect meals later

Throughout the day, your Campus Coordinator will assign you tasks from the below list. It is important to remember that Day Zero is the students' and group leaders' first impression of your centre. You must ensure that your tasks are completed to a high standard, and that you are presentable, in uniform, and energetic and enthusiastic throughout the day. 

Keep in regular contact with your Campus Leader, and should you ever find yourself without a task, or you finish a task early, report straight back to you coordinator to see if there is anything you can do to help. 

The task list can vary by centre, but will typically include the following: 

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Room checks:  These must be completed before are given access to their rooms. You'll be given a checklist to work through for each room to check things like cleanliness and maintenance. Report any problems to your coordinator.

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ID & Lanyard preparation:  You'll need to print, sort and create the student ID badges according to their arrival times. Group Leader ID badges should be separated alongside the students' ID, and all get attached to a lanyard. You'll work on this stage and the next stage together.

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Key allocation: Keys for the residence will need organising after the previous group's departure, then assigned to each student ID. Best practice is to tape the lanyard/ID badge to the room key envelope. Depending on the centre, you'll also need to ensure Wi-Fi network codes are provided with the keys.

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Check-in desk: Keys and lanyards are then moved to the check-in desk. Working here you will orchestrate how and when the students check-in, liaise with the group leaders on timings, and hand out key allocations when the time is right. You'll also give a quick set of instructions for key usage, rules, fire safety etc.

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Meet and Greet:  You'll get advanced warning of their arrival, so you don't need to stand on the street all day, but you will need to be ready and waiting when the coach pulls up. The students will have been travelling all day, so big smiles, friendly faces and a helpful welcoming attitude is essential. 

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Campus Tour: This will vary by centre, but you should provide an orientation tour of the campus for the students and group leaders. Make sure the students have stored their luggage, then show them all the key areas of the campus - the welfare office, canteen, classrooms, and any other important areas of the campus.

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Student room support: After the students get given their keys and packed meals they will need to be escorted to the residence. You'll likely need to spend some time at the residence ensuring all the students are in their rooms. This is the time you'll find out if there are any problems such as faulty keycards, incomplete room checks or errors in room allocation. Keep in touch with your coordinator to get any issues resolved quickly.

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