Glossary

A collection of words and acronyms that you might hear throughout your training and across the summer programme. You can refer back to this page at any time whilst navigating this website by clicking the Glossary button at the bottom of any page. 

The People

LiA Language in Action

Head of Juniors The head of the Language in Action Programme

Deputy Head of Juniors Deputy head of the Language in Action Programme

Operations Manager Head of all summer Operations

HR Manager All Human Resources and Recruitment

Process Development and Marketing Manager Logistics, marketing, publications, posters and more

Head of Academics, Juniors Head of the Academic division of Language in Action

Academic Programme Manager Academic division manager

Programme Manager Responsible for several centres and their teams

DSL Designated Safeguarding Lead

Deputy SL Deputy Safeguarding Lead

DoS Director of Studies

ST Senior Teacher

CM Centre Manager

CC Campus Coordinator

CC Tour Coordinator

WM/WO Welfare Manager/Officer

CL Campus Leader

TG Tour Guide

HO Head Office

SGL Senior Group Leader

GL Group Leader

Agent Sales Representative working for or with Language in Action

Agency The group's booking company or group leader head office (international)

The Places

CONEL Summer Centre - College of North East London

Middlesex Summer Centre - Middlesex University

Colindale Summer Centre - Barnet & Southgate College

Wembley Summer Centre - College of North West London

Bloomsbury Summer Centre - Bloomsbury / University of London 

Westminster Summer Centre - University of Westminster, Marylebone Campus 

Rusholme Place Residence - Manchester

Dalton Ellis Residence - Manchester

Emily Bowes Residence - CONEL

Platt & Writtle Hall Residence - Colindale

Garden Hall Residence - Bloomsbury / UoL

Parry Hall Residence - Bloomsbury / UoL

Usher Hall Residence - Middlesex

Olympic Way Residence - Wembley

UoL / UL University of London

Malvern Malvern International - The parent company

MHL Malvern House London - our Adult School

MHM Malvern House Manchester - our Adult School

Suppliers etc.

Southern Housing Student residence company

Unite Student residence company

Lost in London / Cesar (contact) 3rd party company we source our excursion tickets through (Also Cesar)

Fillins / Martin (contact) 3rd party company we source our packed meals from 

TFL Transport for London - London Underground

TFGM Transport for Greater Manchester - buses and trams

INPS The Italian Government scholarship programme for students

Operational

Turn Two Week study vacation period (most students do this)

Day 1 / Turnover Arrivals and Departures day (every two weeks)

Day 2 Student testing and Induction Day

Transfers the process of student airport arrivals, collection and departure

Allocation the list of bedrooms allocated to students

Excursion activities/trip off campus

Rota the working schedule

Timetable the group's itinerary for the summer programme

Lanyard branded badge holder worn around the neck