Your points of contact for any emergency will be your Coordinator or Centre Manager, you should always contact them for any disruption, problem or doubt you may have in an unexpected circumstance.

If there is an immediate risk of serious injury or risk to life, you must call the the emergency services on 999 and follow the Emergency Plan of Action below.

The following is taken from the Language in Action Employee Handbook. You have access to the full handbook via your my-malvern profile. 

Language in Action Emergency Plan of Action

This EPoA is to be executed by the designated team member, appointed by the Centre Manager. In the event of an emergency:

• Establish nature and extent of the emergency. 

• If there are injuries, establish their extent and have first aid administered (if you, or another member of the group, have been trained or feel capable). 

• Telephone relevant emergency services- Dial 999. 

• Establish names of the injured and ensure that all other members of the group are accounted for and safe. 

• Advise other staff and Group Leaders of the incident and that emergency procedures are in operation. 

• Ensure that an adult from the group (agency Group Leader or LIA staff members) accompanies casualties to hospital or if on your own you go with the injured student(s) or staff members; the Emergency Services will look after the rest of the party until another member of staff arrives. 

• Ensure that the remainder of the group are adequately supervised by Group Leaders and any other LIA staff throughout and arrange for their early return to accommodation, accompanied by Group Leaders. 

• Arrange for one adult (LIA staff member or Group Leader) to remain at the incident site to liaise with emergency services until the incident is over and all students, Group Leaders and staff are accounted for. 

• Control access to telephones until contact is made with the Centre Manager and until they have had time to contact those directly involved. Pass full details of the incident (name, nature, date and time of incident, location of incident, details of injuries, names and telephone numbers of those involved, action taken so far).

• Identify alternate telephone numbers in case telephone lines become jammed. 

• The Company will arrange to contact the parents or next of kin of those involved. In serious incidents the parents or next of kin of all party members should be informed. 

• Write down accurately and as soon as possible all relevant facts and witness details and preserve any vital evidence.

• Complete an accident report form as soon as possible.

• No one in the group should speak to the media. Names of those involved in the incident should not be given to the media as this could cause distress to their families.

• No one in the group should discuss legal liability with other parties.